Do you have any questions?
Below you will find our frequently asked questions. If you do not find the answers you're looking for, our team will be pleased to assist you with any questions you may have via phone or e-mail.
FAQ
QUALITY
Our company operates on the basis of a quality manual, which describes the quality management system including responsibilities. Our quality manual is accessible to all employees and is reviewed at least every two years.
In advance, we verify the quality of products through the careful review of documents and specifications. Further, we analyze the products on a risk-based approach and upon customer request.
We qualify our suppliers at regular intervals through on-site audits, remote audits or document based and additionally with predefined ABC classification rating system. The ABC classification takes into account, amongst other things the delivery process, communication and service offer, standard of quality, transportation methods as well as further audits and certifications.
Internal audits take place annually. In the case of deviations from standard operating procedures, we immediately take corrective measures.
Please contact our head office (+49 89 2300 29 400) or your contact person for all inquiries or complaints during our regular office hours (Monday to Thursday from 9 - 17 o'clock and Fridays from 9 - 14 o'clock).
PRODUCTS & SALES
Beforehand, we kindly ask for available certifications such as ISO9001:2015, ISO22000, GMP Certifi-cates, HACCP, product specification and MSDS.
We provide our customers with product related information such as specifications, certificates of analysis and numerous other statements. If additional information is required, do not hesitate to contact us at info@denkingredients.de or approach your direct contact person.
Almost all of our suppliers give us the opportunity to obtain samples of their raw materials. For more information or to discuss your specific requirements, please contact us at info@denkingredients.de or approach your direct contact person.
As the prices of different raw materials vary, our offers are valid differently depending on the product category and demand. We are always committed to satisfy our customer requirements.
LOGISTICS & WAREHOUSES
We cooperate closely with external warehouses located all over Germany. Our cooperating warehouses are qualified and audited by us. Further, each warehouse has its own pest-control procedure on-site, whereby the collected data is inspected on a regular basis.
An overall external check is performed for every incoming delivery.
The delivery time depends on product, quantity, availability and country of origin. As far as the ordered products are available, we will do our best to ensure immediate delivery.
© Copyright 2022 Denk Ingredients GmbH, Munich. All rights reserved.
Denk Ingredients is an experienced German-based company focused on the distribution of various functional health ingredients to companies throughout Europe. We source our products worldwide from our reliable and certified partners and put emphasis on highest quality and service.
Images from Adobe Stock, iStock, Shutterstock.
Denk Ingredients is a registered member of NEM e.V.